FREE MAKEUP BAG! LIMITED QUANTITIES.

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FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

WHAT PAYMENT METHODS DO YOU ACCEPT?

HOW SAFE IS IT TO PLACE AN ORDER ON YOUR SITE? WILL YOU HAVE ACCESS TO MY BANK DETAILS?

SHIPPING AND DELIVERY

HOW LONG DOES SHIPPING TAKE?

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING. WHAT HAPPENED?

DO YOU SHIP YOUR PRODUCTS TO MY COUNTRY?

HOW ARE MY ITEMS SHIPPED?

WHERE ARE YOU SHIPPING FROM?

WHAT TIMES ARE DELIVERIES USUALLY MADE?

WHAT HAPPENS IF I'M NOT AT HOME DURING THE DELIVERY?

DO I HAVE TO PAY FOR CUSTOMS, DUTIES OR IMPORT TAXES?

I INPUT THE WRONG SHIPPING ADDRESS. WHAT DO I DO?

CAN I CHANGE MY BILLING ADDRESS?

REFUNDS AND RETURNS

CAN I GET A REFUND IF I'M UNHAPPY WITH MY PURCHASE?

MY ITEM ARRIVED DAMAGED. WHAT DO I DO?

THE WRONG ITEM ARRIVED. WHAT CAN I DO?

ONLY PART OF MY ORDER ARRIVED. WHERE IS THE REST OF MY ORDER?